Green Device Technologies, LLC, (also known as AskSupportNow) ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
Children Under the Age of 13
Our Website and Services are not intended for children under 13 years of age. In accordance with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from, or sell products to those we actually know are under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us by going to www.asksupportnow.com and clicking on the “About Us” section to enter in your name, email address, and your concern.
How AskSupportNow Collects Information About
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form, chat session, or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
Types of Information AskSupportNow Collects
We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). AksSupportNow uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, AskSupportNow may collect credit card information, and other payment information. Like many companies, AskSupportNow may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. AskSupportNow uses payment information to complete your transactions.
User Computer Information
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling AskSupportNow technicians to have access to and take control of your computer. AskSupportNow uses software tools which enable you to grant control of your computer to an AskSupportNow technician remotely over the Internet. This allows the AskSupportNow technician to diagnose or correct problems without ever coming to the location of your computer.
AskSupportNow does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
AskSupportNow technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. AskSupportNow maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
AskSupportNow uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to AskSupportNow using security technologies over the Internet. AskSupportNow analyzes this information to help diagnose and solve end-user problems. The AskSupportNow diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Live Chat Session Recordings
AskSupportNow reserves the right to monitor and record on-line and off-line sessions between users and AskSupportNow technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
Supplementation of Information
In order to protect AskSupportNow from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
· To present our Website and its contents to you.
· To provide you with information, products or services that you request from us.
· To fulfill any other purpose for which you provide it.
· To provide you with notices about your subscription, including expiration and renewal notices.
· To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
· To notify you about changes to our Website or any products or services we offer or provide though it.
· To detect whether a device with the software was stolen, provided that the device’s memory and data were not erased
· In any other way we may describe when you provide the information.
· For any other purpose with your consent.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.]
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may also share, disclose, or transfer your personal information as follows:
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of AskSupportNow or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
· Surveys. From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
· Promotional Offers from the Company. Any promotions that may be offered by AskSupportNow will be governed by applicable rules. Personal information collected through any such promotions will be used and described at the time of collection.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Accessing Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.