This Website is offered to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
The following will not be included under Services.
“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Website are the proprietary and copyrighted work of AskSupportNow or its suppliers.
“Software” means a computer program of any kind, whether owned by AskSupportNow or a third party, whether delivered via download, CD, other media, or other delivery method, including client or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both AskSupportNow software and third party software. Your use of the Software is subject to the respective agreements as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
Online Purchases and Packages
Subject to this provision and other terms specific to each order, AskSupportNow will address your concerns using commercially reasonable efforts to provide appropriate solutions. In most cases, AskSupportNow will attempt to diagnose and provide a solution through chat, email or any other means as it deems appropriate for each circumstance. You acknowledge that if remote access is used on your computer there may be a text file placed on your computer that will explain the work that was done. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it. For more information, please refer to the online documentation. You also agree to pay all fees as set out in the relevant order in accordance with the Payment Terms provided below.
AskSupportNow has no obligation to perform any Services under any order if payment has not been made. You understand that certain orders may have fees including, but not limited to the “Service Fee” and the “Activation Fee” payable on an annual basis. All payments shall be made upfront at the time of commencement of the subscription cycle. The fee (including Activation Fee) will not be refunded in case of cancellation of the order unless otherwise stated in the order. When you purchased the Service, you agreed to a specific price and plan. All fees payable for a Subscription will be set forth in the applicable order.
Credit Card Billing
You may be asked to provide us with a credit card number from a card issuer to activate your Service. You authorize AskSupportNow to charge and place a hold on your credit card, with respect to any unpaid charges for Services. You authorize the issuer of the credit card to pay any amounts described without requiring a signed receipt, and you agree that these charges are to be accepted as authorization that the issuer of the credit card pay any amounts described without requiring a signed receipt. You authorize AskSupportNow or anyone that acts as a billing agent for AskSupportNow to continue to attempt to charge and place holds on your credit card until any unpaid amounts are paid in full. You agree to provide AskSupportNow with updated credit card information upon our request or, any time the information you previously provided is no longer valid. You agree that neither AskSupportNow nor any affiliated company will have any liability for any non-sufficient funds or other charges incurred by you as a result of attempts to charge, and place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described to be applied to the debit card until you provide a credit card number.
A subscription does not automatically renew and will expires at the end of the applicable order unless it is renewed. You may receive occasional notices reminding you of a renewal option.
For subscription based plans, a full refund will be issued if you cancel your subscription within 30 days. After 30 days, no cancellations will be accepted and the full amount of the plan must be paid. To cancel your plan, please contact AskSupportNow and provide your name, email account, and plan along with a notice of your cancellation. Regardless, AskSupportNow may at its sole discretion agree to a refund of Subscription fees after deducting charges for servicing the Customer.
Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
In connection with obtaining Services, you agree that you will:
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your order. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or Services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid order.
User Contributions and Communication Services
AskSupportNow may provide you with the use of e-mail Services, addresses, bulletin board Services, instant messaging Services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and other message or communication facilities designed to enable you to communicate with AskSupportNow employees and others as appropriate to your Service under an order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted order, and not for any other purpose.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.
Use of Communication Services and Content Standards
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
However, we cannot review material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
Without limiting the preceding, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF ANY INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.
Limited License to use the AskSupportNow Website, Materials, and Software
As permitted through a Service, you may use Materials and Software posted on the Website, or made available in connection with an order which may be available for additional purposes and or subject to additional restrictions.
General License Restrictions
Any other use of the Website, Services, Materials or Software, other than as explicitly permitted by AskSupportNow is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to AskSupportNow and its suppliers. Reverse engineering and de-compiling of the Software is strictly prohibited.
Notice Specific Materials or Software through AskSupportNow, or through the Website
For your convenience, we may make available Materials or Software (as each term is defined above) for use and download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for your use according to (a) the EULA, and (b) the order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from the AskSupportNow Website may be copied or retransmitted unless expressly permitted by AskSupportNow.
WITHOUT LIMITING THE PRECEDING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
End User License Agreement-Generally
In connection with our Service, we may provide to you, the use of certain software which is owned by AskSupportNow or its third party suppliers. We as well as the third party suppliers reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Order and for no other purpose.
The Software may be accompanied by a EULA from AskSupportNow or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
EULA for AskSupportNow Software
With regard to any Software made available to you by AskSupportNow through the Website for which your acceptance of a separate license agreement is not required (“AskSupportNow Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by AskSupportNow to use the AskSupportNow Software (and any corrections, updates and upgrades). In accordance with and as required under the order you must not make any copies of the Software. You agree that the AskSupportNow Software is the confidential and proprietary information of AskSupportNow or its third party suppliers, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the AskSupportNow Software, or otherwise reduce the AskSupportNow Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the AskSupportNow Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the AskSupportNow Software. You acknowledge that this license is not a sale of intellectual property and that AskSupportNow or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the AskSupportNow Software and related documentation, as well as any corrections, updates and upgrades. The AskSupportNow Software may be used only in the country of residence at the time of acceptance of these terms for use of the AskSupportNow Software. Export of the AskSupportNow Software is strictly prohibited.
Third Party Products
As part of the Services, AskSupportNow may suggest that you acquire, install and use certain third party software or Services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether AskSupportNow assists you in the acquisition, installation, and/or use of Third Party Software. AskSupportNow has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the AskSupportNow Software shall remain in full force and effect unless and until terminated by AskSupportNow, its third party licensors, providers or suppliers, or until your Order is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Order for any reason, you must cease all use of the Order and the AskSupportNow Software and immediately delete the AskSupportNow Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
Third Party Agreements
As part of the Services, AskSupportNow may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that AskSupportNow may elect to make available from time to time. Violation of such third party provider’s terms of service may, in AskSupportNow’s sole discretion, result in the termination of your customer account and use of service.
Disclaimer of Warranties
You understand that we cannot and do not guarantee that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DISTRIBUTED ATTACKS, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE PRECEDING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
AskSupportNow at its sole election may terminate or suspend your Service immediately without notice if: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, AskSupportNow’s network, or the use and enjoyment of AskSupportNow’s other users; (c) AskSupportNow receives an order from a court to terminate the Service you are availing ; (d) if AskSupportNow for any reason ceases to offer the Service; (e) if you are no longer a AskSupportNow customer, or (f) AskSupportNow determines that you are abusing the Service. AskSupportNow, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
Limitation on Liability and Claims
In no event will AskSupportNow be liable to you in excess of any amount actually paid, by you, to AskSupportNow under the order that is the subject of the dispute. Additionally, any cause of action by you must be initiated within one (1) year after the cause of action arose, otherwise it will be waived and barred forever.
Force Majeure Circumstances
You hereby acknowledge that circumstances outside of our reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in our ability to schedule a support session. You hereby release AskSupportNow from any and all liability, and agree that AskSupportNow shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
AskSupportNow may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
Waiver and Severability
The AskSupportNow website is available internationally and may contain references to AskSupportNow products, Services, and programs that are not available in a viewer’s country. These references do not imply that AskSupportNow intends to make such products, Services, or programs available in such country.
Governing Law and Jurisdiction
In order to expedite and control the cost of disputes, you agree that any legal or equitable claim, dispute, action or proceeding relating to the Website or these terms (a “Claim”), will be resolved as follows:
Informal Claim Resolution: To initiate an informal resolution to a Claim, you must send a notice (a “Notice”) by first class United States mail to AskSupportNow at:
[Mailing Address of Company]
Any Notice must include your full legal name and a valid return address for you in order to be effective. Neither party may start a formal proceeding for at least sixty (60) days after a party notifies the other of a Claim in writing. If AskSupportNow initiates a Claim, we will send a notice to the email address on file.
Formal Arbitration: If the parties are unable to resolve a Claim informally, including any dispute as to the validity or applicability of this arbitration clause, then such Claim shall be resolved, upon election by either party, exclusively and finally by binding arbitration.
For the benefit of you and AskSupportNow, you agree that any controversy or claim arising out of or relating to the meaning, interpretation, or application of this agreement, or employment generally, must be resolved only by submission to final and binding arbitration in Wayne County, Michigan, in accordance with the Dispute Resolution Rules of the American Arbitration Association.
Comments and Concerns
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All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to www.asksupportnow.com
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